Air India Launches Real-Time Baggage Tracking Feature

Air India has introduced a real-time baggage tracking feature on its website and mobile app, addressing concerns over lost and delayed baggage. Tata Group-owned, the airline is among a few globally offering this service, providing passengers with current location and arrival details of their baggage.

Air India has launched a real-time baggage tracking feature, now available on its website and mobile application. This development aims to address growing complaints concerning lost and delayed baggage.

The Tata Group-owned airline announced on Thursday that it is among a select few airlines globally to offer this level of convenience directly to passengers without the need for staff intervention.

Passengers can now access current location and arrival details of their baggage, with status updates covering critical touch points such as check-in, security clearance, aircraft loading, transfers, and arrival in the baggage claim area.

(With inputs from agencies.)