Balancing Tech and Human Touch in Mutual Fund Investments: Kotak Mahindra's Neelesh Shah Speaks

Neelesh Shah, Managing Director of Kotak Mahindra Asset Management, emphasized the need for balancing technology and human touch in the mutual fund industry. Speaking at the Global Fintech Fest 2024, Shah warned against digital exclusion and trapping, stressing the importance of inclusivity and wisdom in financial investments.

In a call for balanced innovation, Neelesh Shah, Managing Director of Kotak Mahindra Asset Management Company, highlighted the industry's need to cater to both tech-savvy investors and those preferring physical interactions. His remarks were made on Thursday during the Global Fintech Fest 2024.

Shah emphasized the need to avoid the pitfalls of digital exclusion and trapping. He underscored that technology must integrate a human touch to serve diverse segments of Indian society, ensuring inclusivity. "We need to create a balance where technology works for both India and Bharat," Shah stated.

He urged the industry to leverage technology to eliminate noise and provide wisdom, noting that technology alone doesn't equate to wisdom. Shah stressed the significance of human interaction in reaching out to every segment of society to ensure financial literacy and inclusivity.

(With inputs from agencies.)