Air India's Refund Saga: CEO's Viral First-Class Experience

Air India refunded the airfare to Anip Patel, an India-origin CEO, after he posted a viral video criticizing the first-class cabin conditions on his Chicago-Delhi flight. The video highlighted issues such as the absence of WiFi and broken in-flight entertainment. Without an official complaint, the airline proactively refunded his ticket. Patel, CEO of several companies, shared his experience on Instagram. Meanwhile, Air India is upgrading its fleet.

Air India has issued a refund to Anip Patel, an India-origin CEO, after he publicly criticized the first-class cabin conditions on a flight from Chicago to Delhi.

In a viral video, Patel showcased various issues during the 15-hour non-stop flight, including the lack of WiFi and non-functional in-flight entertainment. Air India did not comment officially, but responded by refunding the airfare.

Patel, CEO of Anip Inc and Mohan Matchmaking, shared his ordeal on Instagram, where he disclosed he had not filed a formal complaint. The refund was offered after the airline viewed the viral video. Meanwhile, Air India is on track to revamp its fleet with new aircraft starting next year.

(With inputs from agencies.)