ServiceNow's new collaborative app integrates with Microsoft Teams

Employee Center provides a single, connected interface for employees to quickly and easily find personalized information, get help across departments including IT, HR, facilities, procurement and legal and request the services they need, reducing application fatigue by integrating necessary information in one place.

ServiceNow has expanded its partnership with Microsoft to empower employees in the hybrid work environment. With the Now Platform Rome release, the company has introduced Employee Center, a new collaborative app that integrates with Microsoft Teams and serves as the digital command center for the hybrid workforce.

ServiceNow defines collaborative apps as a new class of Teams apps that surface in rich ways across chat, channels, and meetings.

Employee Center provides a single, connected interface for employees to quickly and easily find personalized information, get help across departments including IT, HR, facilities, procurement and legal and request the services they need, reducing application fatigue by integrating necessary information in one place.

"By embedding ServiceNow Employee Center within Microsoft Teams, we are improving the employee experience no matter where they're working. Employees can act on the right information at the right time within the tools they’re already using. It is imperative to help employees find better balance and keep them creative, productive, and engaged," said Blake McConnell, senior vice president of Employee Workflow Products at ServiceNow. 

The new collaborative app includes:

• Meeting integration - embed incident details and communication tasks directly into Teams for shared understanding and rapid collaboration.
• A personal app - ServiceNow’s industry-leading workflows for HR, IT, and legal information.
• Chatbots - providing a single virtual agent that assists with HR, IT, legal and more.
• Actionable notifications - enabling employees to take action on key notifications without leaving Teams.

Employees can access Employee Center directly in the flow of their work via the Microsoft Teams app.

We’re bringing together the power of #ServiceNow and @Microsoft365.🤝 Employee Center—a unified portal to find information, get help across departments and request services—will be available as a collaborative app that can be embedded directly into @MicrosoftTeams.

— ServiceNow (@servicenow) September 16, 2021