Ola Electric Faces Consumer Heat with 10,000 Complaints

The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints regarding product quality and after-sales services. The complaints span issues such as warranty violations and misleading claims. Ola Electric has been given 15 days to respond.

The Central Consumer Protection Authority has taken substantial steps against Ola Electric following an influx of consumer complaints. Sources indicate that over 10,000 complaints regarding the company's product quality and after-sales service have prompted the regulator to issue a notice.

The complaints, collected over the past year by the National Consumer Helpline, highlighted recurring issues such as unmet warranty promises, inconsistent scooter performance, and overcharging. Despite escalations to higher levels within Ola Electric, a resolution was allegedly not prioritized.

The show cause notice was issued on October 7, allowing the electric two-wheeler manufacturer 15 days to respond. The Department of Consumer Affairs has enhanced the National Consumer Helpline, providing consumers improved access to grievance redressal across India.

(With inputs from agencies.)