Dr Leon Schreiber Unveils Digital-First Strategy to Transform Services by 2029

Dr Leon Schreiber launches a five-year strategic plan to digitize all Home Affairs services, enabling citizens and visitors to access vital documentation and immigration processes online from their homes.

Marking the Government of National Unity's first 100 days in office, Home Affairs Minister Dr. Leon Schreiber has introduced a bold new vision to revolutionize the department's services with the launch of Home Affairs @ home. This initiative, set for implementation during the 2024-2029 term, aims to transform Home Affairs into a fully digital-first department, making in-person visits obsolete for routine services.

Dr. Schreiber outlined a plan for all services—including obtaining IDs, passports, and certificates—to become fully automated and digitized, accessible from anywhere through a secure online platform. "Instead of citizens coming to us, we will bring Home Affairs to them at home," Schreiber said. The new model will use biometric verification systems similar to those already employed by banks and SARS, ensuring a secure, user-friendly experience.

Civic Services Redefined

The vision for Home Affairs @ home will allow citizens to apply for key civic services like IDs and passports online. A secure digital platform will link the application process to clients' biometrics. Human intervention will only be necessary if the automated system detects an anomaly. Once approved, the documents will be delivered directly to the applicant's door, either locally or internationally. Additionally, over time, vital documents will also be available in digital formats, accessible via secure online profiles or digital wallets on smartphones.

Streamlined Immigration Services

The transformation extends to immigration, where Schreiber plans to introduce a seamless online application process for Electronic Travel Authorizations (ETA). Foreign visitors to South Africa will register their profiles and submit their applications through the same secure platform, with instant adjudication powered by automation.

Biometrics will also be integral to this process, replacing paper-based visas with unique digital codes tied to travelers’ passport information. Upon arrival, travelers will scan their ETA code and provide biometric verification, allowing instant validation of their entry into the country.

This new system will also simplify procedures for those wanting to extend their stay, as applications will be submitted and processed online, eliminating lengthy paperwork.

Enhanced Security Measures

Schreiber highlighted that Home Affairs @ home will enhance national security. By leveraging biometric data and machine learning technology, the automated risk engine will instantly flag fraudulent applications or reused documents. All applications will be cross-checked against domestic and international criminal databases. The integration of this risk engine with the Border Management Authority will ensure that overstaying travelers or those involved in suspicious activities are detected and flagged in real time.

"Biometric technology and machine learning will restore the integrity of our national security, preventing identity fraud and ensuring transparency across all applications," Schreiber said.

Reducing the Administrative Burden

Schreiber acknowledged that the department currently operates with only 40% of the required staff, largely due to budget cuts. The new digital-first strategy aims to solve this resource shortage by reducing the need for in-person transactions. Schreiber noted, “Our existing model of requiring clients to physically visit Home Affairs offices is not financially sustainable, and digital transformation is the key to offering better services with fewer resources.”

By digitizing its services, the department also seeks to contribute to South Africa’s broader economic goals, particularly by streamlining immigration processes to attract more tourists, investors, and skilled professionals.

Expanding the Digital Footprint

To complement this digital transformation, Schreiber confirmed that partnerships with banks and retailers will be expanded, allowing citizens to access services in community centers and libraries equipped with internet connections. This approach will help extend Home Affairs’ reach without incurring the cost of establishing new physical offices.

In his concluding remarks, Schreiber emphasized that the department’s mission is to serve the 62 million people of South Africa and millions more international visitors. "During the 2024-2029 term, we will work tirelessly to deliver dignity and seamless services to all through our vision of Home Affairs @ home," Schreiber affirmed.