Government Enhances Public Grievance Redressal to 21 Days

The Centre has reduced the resolution time for public grievances on a dedicated portal from 30 to 21 days. The revised guidelines stress the 'whole of government approach' and mandate the appointment of dedicated officers. These changes, following Prime Minister Narendra Modi's directives, aim to make the grievance system more effective and responsive.

The Centre has reduced the resolution time for public grievances, raised on a dedicated portal, to 21 days from the previous 30 days.

An order with revised guidelines suggests appointing dedicated officers to handle complaints and stresses a 'whole of government approach.'

'No case grievance shall be closed by stating 'Does not pertain to this Ministry/Department/ Office' or equivalent language,' noted the Department of Administrative Reforms and Public Grievances (DARPG), ensuring that grievances are transferred to the relevant authority.

(With inputs from agencies.)