Ricky Kej's Business Class Ordeal with Air India

Ricky Kej, a three-time Grammy winner, experienced a downgrade from a business class ticket to economy without prior notice on an Air India flight. Kej expressed frustration over the lack of proper communication and immediate solutions, while the airline attributed the issue to technical reasons.

Grammy award-winning musician Ricky Kej on Saturday voiced his plight after Air India downgraded his business class ticket for a Mumbai-Bengaluru flight to economy, citing technical changes.

The airline expressed regret for the inconvenience caused due to the last-minute changes and announced that refunds have been initiated.

Kej, who has won the Grammy three times, lamented the abrupt downgrade and the rude behavior of the airline staff. He emphasized the need for proper protocols for immediate refunds and alternatives.

(With inputs from agencies.)