Ozonetel Expands Global Reach with CloudConnect Acquisition

Leading customer experience platform Ozonetel acquires CloudConnect, enhancing its UCaaS capabilities. This strategic move will integrate advanced mobile-first communication solutions into Ozonetel's oneCXi platform, driving productivity and transforming employee and customer engagement for global enterprises.

Ozonetel, a prominent provider of unified customer experience intelligence platforms, announced its acquisition of CloudConnect Communications. A pioneer in mobile-first digital UCaaS solutions and a licensed virtual network operator by the Department of Telecommunications, this acquisition positions Ozonetel to harness the burgeoning global UCaaS market, valued at over $50 billion.

With CloudConnect's regulatory-compliant UCaaS solutions integrated into Ozonetel's oneCXi platform, businesses now have access to robust tools tailored to meet modern communication challenges. This comprehensive suite facilitates seamless integration of workplace communication, collaboration, customer engagement, and experience management, thereby enhancing the operational efficiency of enterprises.

As mobile technology revolutionizes traditional communication systems, the newly integrated solutions offer streamlined workplace communication. Mobile app incorporated official extensions ensure employees maintain focus while executives improve call management efficiency, thus increasing organizational productivity. The acquisition also enhances the customer experience by precisely routing calls to the appropriate employees, even during off-hours.

The inclusion of UCaaS capabilities significantly elevates customer experiences by blending mobile convenience with traditional system reliability, enabling businesses to maintain control over vital communications.

Atul Sharma, Founder and CEO of Ozonetel, highlighted the strategic importance, saying, 'The acquisition of CloudConnect strengthens our oneCXi platform, offering scalable, secure, and reliable communication solutions across industries. It empowers enterprises with comprehensive control over their business communications.'

Shalil Gupta, Managing Director (Global Growth) at Ozonetel, emphasized that the acquisition allows enterprises to adopt a holistic approach to communication, enhancing both employee and customer experiences.

In conversation with ANI, Gupta stressed how this acquisition bolsters Ozonetel's capacity to provide end-to-end solutions, seamlessly connecting employees and customers, regardless of location. CloudConnect's Co-founder and CEO, Raman Singh, expressed pride in joining this initiative, foreseeing the delivery of impactful CX solutions that adhere to high regulatory standards.

(With inputs from agencies.)