BSES Goes Digital: WhatsApp Services Revolutionize Customer Experience

BSES has launched WhatsApp services in Hindi, offering 25 essential utilities including new connections and bill details. Customers can choose English or Hindi. The initiative promotes digital interaction, reducing office visits and supporting sustainability. Additionally, BSES introduces the 'e-LECTRIC Rewards Program' incentivizing digital billing practices.

The BSES has taken a significant leap in enhancing customer interaction by introducing WhatsApp services in Hindi. This initiative allows customers to access 25 essential services, ranging from new connections to bill inquiries, all from the comfort of their homes.

Customers now have the convenience of selecting their preferred language, English or Hindi, while leveraging these services. This move aligns with BSES's commitment to digitizing consumer interactions and promoting sustainability within the sector, as stated in their recent announcement.

Furthermore, BSES has rolled out the 'e-LECTRIC Rewards Program', offering customers up to 200 reward points monthly for opting digital billing practices. This initiative not only fosters a seamless consumer experience but also contributes to a more environmentally friendly approach.

(With inputs from agencies.)