Exotel Unveils Groundbreaking AI-Powered Local Cloud for CX at EngageX 2024 in Riyadh

Exotel introduced its new AI-powered local cloud for Customer Experience (CX) at EngageX 2024 in Riyadh. This initiative supports Saudi Arabia's Vision 2030, offering advanced AI and telephony solutions. The platform promises faster, secure, and scalable customer interactions, complying with KSA's data protection laws.

Exotel, a leader in AI-powered customer engagement and experience solutions, successfully concluded its flagship event, EngageX 2024, in Riyadh, Saudi Arabia, marking a new chapter in the company's journey with the launch of Ameyo by Exotel. This represents the first local cloud for Customer Experience (CX) in the Kingdom, integrated with local telephony and AI.

The introduction of Exotel's local cloud for CX and AI advancements offers businesses in Saudi Arabia the tools to manage customer communications with unprecedented speed, security, and scalability. This allows companies to deliver personalized and meaningful customer interactions while adhering to strict data privacy laws.

Shivakumar Ganesan, Co-founder and CEO of Exotel, stated, 'The launch in Saudi Arabia signifies our dedication to digital transformation across the region. Our AI-powered solutions enable businesses to meet evolving customer needs and comply with regulatory requirements.' The new cloud integrates AI to provide personalized customer experiences, from voice-based assistants to predictive analytics, setting new standards for business communication in Saudi Arabia, aligned with Vision 2030.

(With inputs from agencies.)