India Post Ordered to Refund Consumer for 'Rounded Off' 50 Paise

India Post has been ordered by the Kancheepuram district consumer disputes redressal commission to refund 50 paise to a consumer and provide Rs 15,000 compensation for mental agony and litigation costs. The decision followed a complaint about a 50 paise discrepancy due to software rounding issues.

India Post faces a directive to refund 50 paise to a consumer after a dispute over 'rounding off' costs. The consumer disputes redressal commission also demanded compensation for causing mental agony.

The Kancheepuram district commission emphasized deficiencies in service and imposed Rs 5,000 towards litigation costs. The complaint arose after A Manasha, a consumer, encountered a discrepancy while mailing a letter.

Despite attempts to rectify the issue, a software glitch led to the 50 paise discrepancy. The commission's ruling highlights accountability in service delivery under the Consumer Protection Act.

(With inputs from agencies.)