Finance Ministry Calls for Swift Resolution of Public Grievances

The Finance Ministry has urged public sector banks and insurance companies to hasten public grievance resolutions. A meeting reviewed the resolution quality of selected grievances, emphasizing that senior officers should regularly monitor cases to ensure effective resolution. Technical solutions were suggested to prevent repeated complaints.

The Finance Ministry has called on public sector banks and insurance firms to speed up the resolution of public grievances. The discussion was led by Financial Services Secretary M Nagaraju, with participation from complainants, banks, insurance companies, and regulators.

In the meeting, 20 grievance cases were evaluated for resolution quality. Secretary Nagaraju reiterated the Prime Minister's directive from the Pragati meeting, urging senior officials to personally review grievance cases monthly to enhance resolution quality.

Highlighting customer satisfaction's pivotal role, he stressed addressing grievances sincerely and in good time, warning that negligence harms organizational reputation. To improve efficiency, he suggested adopting technical solutions to reduce repetitive complaints.

(With inputs from agencies.)