Tata Power's Quality Management Sparks a 70% Boost in Reliability

Tata Power Delhi Distribution Ltd has improved electricity supply reliability by 70% in the last five years due to its Total Quality Management (TQM) practices. The company also reduced technical and commercial losses significantly, enhancing operational efficiency and customer satisfaction, earning the prestigious Deming Prize.

Tata Power Delhi Distribution Ltd has witnessed a remarkable 70% improvement in electricity supply reliability over the past five years, aided by its implementation of Total Quality Management (TQM) practices, according to a company statement on Tuesday.

In addition to the reliability gains, TQM has significantly reduced the aggregate technical and commercial (AT&C) losses from 53% during privatisation in July 2002 to 5.9% by March 2024, enhancing operational efficiency and minimizing outages. This success has placed Tata Power-DDL among the elite of the power distribution industry worldwide, as noted by CEO Gajanan S Kale.

Significantly, the focus on quality and customer satisfaction prompted recognition from the 'Deming Prize', celebrating Tata Power-DDL's initiatives and commitment to continuous improvement. The company supplies electricity to 7 million residents in North Delhi as a subsidiary of Tata Power.

(With inputs from agencies.)