CEM Africa Summit 2019 – Efforts to explore ever-changing CX landscape

Customer Experience Management (CEM) 2019 will be taking place for two days from July 31 and August 1, 2019 at the Cape Town International Convention Centre (CTICC) in Cape Town, South Africa. CEM Africa is going to be a valuable platform to merge the innovative CX solution providers and CX professionals where they can gather for an informative and educational summit.

CEM Africa Summit 2019 intends to educate CX professionals and business executives via real-world examples and case studies at each stage of the customer journey. According to the experts, almost all aspects of the event have been designed to offer delegates with practical learning and hands-on experience. Thus, it is said to be the largest customer experience management summit in Africa with several companies attending and presenting keynote presentations to the media and consumers.

“This event will break new ground, not only in terms of the invaluable insights into how CX initiatives are proving themselves as differentiators for business growth but in that there will be little to no theory. In fact, every aspect of the event has been designed to provide delegates with practical, real-life learnings,” Joint Managing Director of Kinetic, Shannon Mackrill said.

This year’s CEM Africa Summit will have 18 keynotes from varied groups of blue-chip business executives, CX specialists and from former Springbok team captain Corné Krige. The agenda includes some of the highlights like:

Keynote 3: Re-establishing trust – Nosisa Fubu, Director, KPMG South Africa, Ignatius Sehoole, CEO, KPMG South Africa.

Keynote 6: Needs & expectations are not static- Mumzy Segakweng, Head: Marketing & Communications, SABC.

Keynote 8: The leading edge of CX is in Africa- Clint Payne, Senior Manager – Customer Experience, Multichoice.

Keynote 14: U-turning your CX – Taryn Morris, Head of Customer Experience, Uber (Sub-Saharan Africa).

Keynote 15: Improving customer service by NOT focusing on the customer –  Nicki Hill, Head of Innovation and Customer Experience Delivery, Direct Axis.

Keynote 17: Connect through customer journey mapping – Oleboleng Lebo Khubile, Senior Manager Client Operations, Bonitas Business Unit.

Keynote 18: Bootstrapping customer experience management – Antoine Fourie, Senior Manager: Client Experience, Product and Research, SA Home Loans.

“There is obviously a great reason why we keep coming back to this event because we see a return on investment. One of the big advantages for us (is being able) to demonstrate the capabilities and services of our products to our existing customers, and to engage with a whole bunch of new opportunities,” Genesys Africa noted.

The upcoming event intends to inform and educate CX professionals and business executives through case studies and real examples at each stage of the customer journey. Finally, the objective is to inform, educate and inspire customer experience strategies to ensure future advocacy and retention. The delegates, on the other hand, should not miss this opportunity as they will meet and accumulate knowledge from a diverse group of industry leaders and experts as they will be sharing their practical knowledge and real challenges faced before achieving success. Their failures are epic and obviously beneficial for the delegates to explore the ever-changing CX landscape.

Also Read: Climate Chance Summit Africa 2019 - Efforts through roadmaps to protect the continent