Railway Board Enhances Complaint Redressal for Running Rooms

The Railway Board has directed general managers of 17 railway zones to improve the complaint redressal mechanism for running rooms used by loco pilots. The HQ officers will review and document complaints and actions taken to ensure prompt resolutions. This measure aims for streamlined dormitory maintenance and crew amenities.

The Railway Board has mandated general managers across 17 railway zones to boost the efficiency of complaint redressal mechanisms within running rooms, which serve as rest facilities for loco pilots on outstation duty.

In a letter dated September 3, 2024, the Board emphasized the importance of closely monitoring the upkeep of these rooms and ensuring prompt resolution of complaints. Headquarters officers are required to review 100 days' worth of complaint registers from at least four running rooms weekly, scrutinizing the quality and timeliness of actions taken.

Proper documentation of complaints, any identified laxity, and subsequent actions must be maintained. The Railway Board may call for these records at any time for further review.

(With inputs from agencies.)