Startek Acquires Intelling to Enhance Global Customer Experience Services

Startek, a leader in customer experience management, has acquired a controlling interest in Intelling. This strategic move aims to strengthen Startek’s presence in the U.K. market and enhance its service portfolio. Intelling, founded in 2012, specializes in customer acquisition and retention, complementing Startek's expertise. The acquisition aligns with Startek's vision of leveraging technology to offer comprehensive CX services globally.

Startek, a global leader in customer experience management solutions, recently announced the acquisition of a controlling interest in Intelling, a U.K.-based customer acquisition and retention specialist. This strategic move is expected to bolster Startek's presence in the U.K. market and expand its service portfolio, providing enhanced value to clients worldwide.

Founded in 2012, Intelling excels in offering bespoke services in customer acquisition and retention. It operates successful campaigns with blue-chip brands from locations in the U.K., South Africa, and India. Intelling's founder, Phil Morgan, will continue to lead the business, supported by senior colleagues Steve Taylor and Craig Winnard.

The acquisition aligns with Startek's vision of utilizing technology to deliver comprehensive CX services across markets. Intelling's expertise complements Startek's existing capabilities, enabling the enhancement of client offerings globally. The acquisition provides immediate benefits with an established presence in the U.K., offering new and existing clients enhanced digital CX services. Startek's global footprint and advanced AI technologies are set to further benefit Intelling's clientele.

(With inputs from agencies.)