Social Security Shifts to Secure Direct-Deposit Changes

The U.S. Social Security Administration announced it will stop processing direct-deposit routing number changes over the phone, retaining other telephone services. This decision aims to reduce fraud, as nearly 40% of direct deposit frauds involved phone-based changes. Services will continue online and at field offices.

In a recent announcement, the U.S. Social Security Administration has declared its decision to discontinue processing changes to direct-deposit routing numbers via phone calls. The move was implemented to combat fraud, reportedly accounting for 40% of phone-related changes.

Despite this change, the administration reassured that other phone services would remain operational. This decision follows reports suggesting possible redirection of retirees and the disabled to online resources and in-person field offices.

While some services transition digitally, field offices will still provide crucial support, underscoring the agency's commitment to accessibility amid fraud prevention efforts.

(With inputs from agencies.)