CrowdStrike Apologizes for Global IT Outage

A senior executive from CrowdStrike apologized to a House subcommittee for a faulty software update causing a global IT outage in July. The incident led to widespread system crashes, impacting industries and resulting in substantial financial losses. CrowdStrike has since reviewed its systems to prevent future errors.

A senior executive from cybersecurity firm CrowdStrike appeared before the U.S. House of Representatives Cybersecurity and Infrastructure Protection subcommittee on Tuesday to apologize for a July software update that caused a global IT outage.

Adam Meyers, CrowdStrike's senior vice president for counter adversary operations, acknowledged that the release of a faulty content configuration update for its Falcon Sensor software led to worldwide system crashes, impacting numerous industries.

Meyers emphasized that the issue stemmed from a configuration error, not a cyberattack or AI glitch. He assured the committee that CrowdStrike has undertaken a full review of its systems to bolster update procedures, aiming to prevent a recurrence. The incident disrupted internet services and affected 8.5 million Microsoft Windows devices, leading to significant disruptions, including 7,000 flight cancellations by Delta Air Lines.

(With inputs from agencies.)