SMS Magic Unveils New AI Messaging Innovations at Dreamforce 2024

SMS Magic announces its participation in Dreamforce 2024, unveiling its new Messaging AI CoPilot and expanded Conversive services. The company will introduce AI-powered customer engagement tools and host an AI roundtable led by CEO Nitin Seth. The focus is on enhancing customer trust and compliance with regulatory standards.

SMS Magic, a leading conversational messaging platform and top Salesforce partner, has announced its participation in Dreamforce 2024, a premier Salesforce community event. The company will unveil its new Messaging AI CoPilot and expanded industry-specific services under its Conversive brand, accompanied by free messaging campaign assessments. Additionally, an advanced AI messaging roundtable will be hosted by CEO Nitin Seth.

The new Messaging AI CoPilot aims to streamline tasks such as inquiry management, lead qualification, and appointment booking, providing businesses with a trusted AI assistant. This platform ensures compliant messaging while adhering to standards like 10DLC, HIPAA, GDPR, and TCPA, thereby enhancing customer trust.

SMS Magic also introduces a Campaign Clinic for messaging assessments, offering recommendations for optimizing messaging and meeting compliance requirements before key deadlines. The services enable Salesforce Administrators to harness AI-powered tools for better customer engagement and regulatory adherence.

The AI roundtable at Dreamforce 2024 will delve into AI's role in customer experience, focusing on handling sensitive consumer information ethically. Nitin Seth expressed excitement about participating in Dreamforce, emphasizing the importance of innovation and responsible AI usage in the CRM sector.

(With inputs from agencies.)