TRAI Tightens Grip on Telecoms: Enhanced User Experience for Spam Complaints

TRAI has directed telcos to improve their mobile apps and web portals for easier registration of spam complaints and user preferences. The authority also requires access providers to submit monthly performance monitoring reports, shifting from the previous quarterly cycle, to better combat Unsolicited Commercial Communication.

The Telecom Regulatory Authority of India (TRAI) has issued new directives to telecom operators, urging them to enhance their mobile applications and web portals. The goal is to make it easier for users to register complaints about spam and manage their communication preferences.

TRAI has mandated monthly performance monitoring reports from all access providers, a shift from the previous quarterly reports. This change aims to provide more detailed and frequent data, facilitating better oversight and mitigation of Unsolicited Commercial Communication (UCC).

The regulator emphasized that options for registering UCC complaints and managing user preferences must be easily accessible on mobile apps and websites. Additionally, essential details for complaints should be auto-filled, given user consent to access call logs and other relevant data.

(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)