Infosys helps Proximus revamp customer service operations platform

Indian IT giant Infosys has collaborated with Belgium's Proximus to revamp the latter's ServiceNow platform to standardize its existing processes and improve customer experience.

As part of this collaboration, Infosys has overhauled Proximus’ customer service management (CSM) operations with Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, enabling the Belgian organization to minimize their ServiceNow platform customizations and accelerate business value.

Commenting on this collaboration, Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, said, "Our collaboration with Infosys marks a transformative leap in reshaping the telecom realm. Infosys' technical expertise in transforming legacy environments with the ServiceNow platform makes it an ideal choice for collaboration. Together, we will continue to revolutionize service delivery and provide enhanced customer experience."

"We are delighted to take our 25-year-long relationship with Proximus to the next level. A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform. It underscores our commitment to transform enterprises through efficient and cost-effective solutions. This offering marks a significant step in our dedication to redefining industry standards and delivering exceptional experiences," said Upendra Kohli, Executive Vice President – Communication, Media & Entertainment (Americas & Europe), Infosys.