Empowering Rural Voices: CPGRAMS' Integration with CSCs

The integration of CPGRAMS with Common Service Centres (CSCs) aims to facilitate grievance redressal in rural areas. Union Minister Jitendra Singh stated that 4.91 lakh grievances have been lodged via CSCs. The centralized system connects citizens to public authorities, enabling tracking, feedback, and timely resolution.

In a move to enhance public grievance redressal, the Centre has integrated its online portal, CPGRAMS, with Common Service Centres (CSCs) nationwide, as announced by Union Minister Jitendra Singh. This initiative intends to empower rural populations in registering complaints effectively.

The Minister disclosed in a Rajya Sabha session that as of March 2025, 4.91 lakh grievances have been lodged through these CSCs. The CPGRAMS platform, operational 24/7, facilitates the lodging of grievances regarding public service delivery and is extensively linked with various government departments.

Citizens can trace their grievances, appeal decisions, and even provide feedback, ensuring a systemic approach to addressing complaints. A monthly ‘CSC-CPGRAMS Day’ is observed to enhance outreach, and dissemination efforts involve national media outlets. Since 2019, significant reforms have cut average resolution times from 28 to 13 days, demonstrating efficient grievance redressal.

(With inputs from agencies.)