CBIC Launches New Taxpayer-Centric Initiatives to Enhance Transparency and Efficiency

The launch marks a significant step toward modernizing tax administration while prioritizing citizen engagement and service excellence.

Shri Sanjay Kumar Agarwal, Chairperson of the Central Board of Indirect Taxes and Customs (CBIC), in the presence of all Board Members, unveiled a series of progressive initiatives aimed at improving taxpayer experience, enhancing transparency, and fostering Ease of Doing Business (EoDB). The launch marks a significant step toward modernizing tax administration while prioritizing citizen engagement and service excellence. Empowering Taxpayers with Simplified Services:

Speaking at the launch event, Shri Sanjay Kumar Agarwal emphasized the CBIC's commitment to citizen-centric governance.

“The initiatives launched today are a testament to our unwavering commitment to simplifying tax processes and fostering a culture of transparency and trust. By empowering taxpayers and incorporating their suggestions, we are creating a system that is not only efficient but also reflective of citizens’ needs and aspirations.”

The CBIC's initiatives, led by the Directorate General of Taxpayer Services (DGTS), align with the Government’s vision of streamlining tax administration through digital transformation and stakeholder participation.

Key Initiatives Launched by CBIC

Revised Citizen's Charter: Setting Higher Service Standards

The new Citizen's Charter outlines updated timelines and service benchmarks for key taxpayer services, including:

Customs Drawback processing,

Efficient handling of Air Cargo imports and exports, and

Improved grievance redressal through CPGRAMS (Centralized Public Grievance Redress and Monitoring System).

By incorporating feedback for Ease of Doing Business, the Charter ensures greater transparency, accountability, and responsiveness to taxpayers’ evolving needs.

‘Ease of Doing Business’ Tab: A Platform for Stakeholder Suggestions

Building on insights from Chintan Shivir 2023, the CBIC introduced a dedicated EoDB tab for taxpayers to directly contribute suggestions on improving tax processes and policies.

The interactive platform encourages businesses and individuals to share actionable insights, fostering a collaborative approach to policy reform and ensuring a business-friendly tax regime.

Revamped Citizen’s Corner: Your One-Stop Information Hub

The Citizen's Corner portal has been reimagined to offer an intuitive and user-friendly digital platform.

Taxpayers can access comprehensive resources, including guidelines, FAQs, and self-help tools that simplify compliance.

By promoting voluntary adherence to tax regulations, the initiative empowers taxpayers through knowledge and minimizes procedural hurdles.

CBIC Archives: A Digital Repository of Tax History

Showcasing the rich legacy of India’s tax evolution, the CBIC Archives offer a digital platform with six interactive menu tiles and over 82 submenus.

Key features include:

Access to historical documents, videos, webinars, and interactive timelines,

Insights into the milestones that have shaped India’s tax framework,

Educational resources to highlight the role of indirect taxes in nation-building.

The archive pays tribute to CBIC's contribution to the Indian economy while educating citizens about the impact and importance of tax reforms.

Technology-Driven Governance and Digital Transformation

These initiatives reflect CBIC’s broader efforts to modernize tax administration through technology adoption and digital tools. The focus remains on enhancing taxpayer trust, improving service delivery, and fostering an inclusive environment for businesses and individuals alike.

By streamlining access to information and encouraging active participation, the CBIC is not only simplifying tax processes but also aligning with the Government’s mission to strengthen Ease of Doing Business in India.

A Boost to Ease of Doing Business

The newly launched initiatives are poised to reduce bureaucratic delays, encourage self-compliance, and improve engagement with stakeholders across sectors. By addressing pain points in tax-related processes and involving citizens in policy discussions, the CBIC is reinforcing India’s position as a business-friendly economy.

The CBIC's innovative initiatives, including the Revised Citizen’s Charter, EoDB Suggestions Tab, Revamped Citizen’s Corner, and the CBIC Archives, mark a major milestone in India’s tax governance reform. By focusing on transparency, efficiency, and citizen empowerment, the CBIC is driving a modern, responsive, and taxpayer-centric system.

These reforms are expected to enhance trust, encourage compliance, and foster a more streamlined and inclusive economic environment, benefitting taxpayers and businesses across the nation.