Consumer Commission Orders Tour Company to Refund Senior Citizen
A travel company was ordered by the Delhi District Consumer Redressal Commission to refund Rs 3.25 lakh to Anjani V Raghavan. The senior citizen was compensated for mental agony after the company failed to refund her booking fee for a tour canceled due to the pandemic.
- Country:
- India
The Delhi District Consumer Dispute Redressal Commission has ruled against a travel agency, mandating reimbursement of Rs 3.25 lakh to a senior citizen. The ruling follows the consumer's mental distress caused by the agency's failure to return booking fees for a canceled tour.
The commission, led by President Inder Jeet Singh and member Rashmi Bansal, addressed a complaint from Anjani V Raghavan, who faced significant difficulty when her Scandinavian Midnight Sun package was canceled due to COVID-19, and the travel agency did not issue a refund.
After legal measures and promises of delay allegedly due to financial issues, the complainant received no money back, prompting the commission's decision. Beyond ordering the full refund, the panel imposed a Rs 25,000 compensation for mental harassment and Rs 15,000 litigation costs on the company.
(With inputs from agencies.)
- READ MORE ON:
- Delhi
- Consumer
- Commission
- travel
- refund
- senior citizen
- mental agony
- COVID-19
- tourism
- legal
ALSO READ
Government Urges NGOs to Celebrate Senior Citizens on IDOP with Community Activities
Union Health Ministry Expands Ayushman Bharat Coverage for Senior Citizens Aged 70 and Above
Delhi Police Launches 'Kutumb' App to Aid Senior Citizens
First Phase of Rose Valley Scam Refunds Initiated by Asset Disposal Committee
Consumer Commission Orders Refund for Misleading Coaching Services in Delhi