South Africa to Host 17th Conference of Ombuds Institutions for Armed Forces

During his address at the 16ICOAF, Masondo focused on how ombuds institutions can strengthen support systems for veterans, particularly those facing physical and mental health challenges.

South Africa is set to host the 70th International Conference of Ombuds Institutions for the Armed Forces (17ICOAF) next year, marking a significant milestone in the global dialogue on military oversight and veterans' welfare. South African Military Ombud, Lieutenant General (Retired) Vusumuzi Masondo, confirmed the announcement following his participation in the 16ICOAF held in Berlin, Germany, from September 30 to October 2, 2024.

The ICOAF is an annual gathering of representatives from over 50 countries, providing a platform to discuss best practices in safeguarding the rights and welfare of military personnel and veterans. Ombuds institutions, which operate under various models across the globe, play a critical role in ensuring the well-being of armed forces members, addressing their grievances, and improving care systems, particularly for veterans.

Focus on Veterans' Health and Support Systems

During his address at the 16ICOAF, Masondo focused on how ombuds institutions can strengthen support systems for veterans, particularly those facing physical and mental health challenges. He highlighted South Africa’s efforts to provide comprehensive care for veterans who served in the South African National Defence Force (SANDF) post-1994. However, Masondo also pointed out a significant gap: many military veterans who fought in South Africa's liberation struggle remain outside the legal mandate for receiving such care.

"A key lesson for us working to advance the democratic order is the importance of ensuring that all soldiers, particularly those involved in liberation struggles, are included in future veterans' care systems," Masondo emphasized. He underscored the need for the South African Military Ombud to build strong partnerships with stakeholders who impact veterans' health and well-being.

Case Studies and Challenges for Veterans

Masondo shared several case studies from the South African Military Ombud Office, illustrating the types of challenges faced by veterans. One such case involved a veteran who had his fund membership terminated due to non-payment of subscription fees, only discovering this when a claim was rejected. Upon investigation, the Military Ombud Office found that the fund administrator had failed to notify the veteran, as his contact information had changed. Following the intervention of the Ombud, the fund reinstated the veteran's membership and compensated him.

The Ombud’s Outreach Programme has been instrumental in identifying trends in veterans' complaints, particularly regarding access to health services after their military careers. This programme has helped the Office track and address issues, ensuring that veterans' voices are heard and their concerns acted upon.

Fostering International Collaboration and Knowledge Exchange

The primary objectives of the 16ICOAF included raising awareness and facilitating peer-to-peer knowledge exchanges. By sharing experiences and best practices, participating ombuds institutions aim to enhance their capacity to support veterans and active military personnel globally.

Looking ahead to the 17ICOAF in 2025, South Africa will play a pivotal role in shaping discussions around military oversight, veterans’ care, and the global collaboration needed to improve support systems for those who have served their countries.