CCPA Calls on Electronics Makers to Clarify Warranty Dates

The Central Consumer Protection Authority (CCPA) Chief Nidhi Khare urged electronic appliance manufacturers to clearly inform customers about warranty start dates and address grievances promptly. During a meeting, Khare emphasized that best practices should be followed and consumer grievances be handled proactively. Companies are to submit their views within 15 days.

The Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare urged electronic appliance manufacturers to clearly inform customers about the starting date of their warranty period and promptly address grievances.

The CCPA, in a meeting with representatives from leading electronic appliance companies such as Reliance Retail, LG, Panasonic, Haier, Croma, and Bosch, discussed shifting the start of the warranty period from the date of purchase to the date of installation.

Khare highlighted that consumers often face a shortfall in their warranty period since they can only begin using the product post-installation. She emphasized that companies should adopt global best practices and handle consumer complaints proactively. The companies have been asked to submit their feedback within 15 days.

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