Cape Town Human Settlements Call Centre Expanded to Improve Service Delivery

Carl Pophaim, Member of the Mayoral Committee for Human Settlements, highlighted that the call centre handles approximately 30,000 enquiries annually.

The City of Cape Town's Human Settlements Directorate has expanded its call centre staffing to enhance service delivery, reduce waiting times, and improve overall customer satisfaction. This initiative is expected to significantly improve response and assistance times for residents seeking housing-related services.

Carl Pophaim, Member of the Mayoral Committee for Human Settlements, highlighted that the call centre handles approximately 30,000 enquiries annually. The addition of new call centre agents will bolster the directorate's capacity to manage this volume more efficiently, providing a stronger service offering to the community.

The call centre is a vital resource for residents, offering assistance with various housing needs, including information and applications for the housing database, public housing rental support, title deed inquiries (including historic title deeds), housing opportunities, and public housing maintenance and repair issues. It also addresses other housing-related enquiries, including emergencies.

"The expansion of our call centre is a crucial step in meeting the needs of more residents and elevating our level of service," said Pophaim. "Our team of experts is well-equipped to assist with public housing rental enquiries, rental relief, housing opportunity applications, and registration on the city's housing needs database for affordable housing."

Pophaim expressed enthusiasm about welcoming the new members to the team, noting that they play a critical role in ensuring vulnerable residents receive the assistance and information they need. He also encouraged residents to make use of the call centre's services by contacting 021 444 0333.

"We look forward to helping many more residents with their housing needs and continuing to provide high-quality service," Pophaim added.