FADA launches dealer satisfaction survey emphasizing finance and insurance companies

Automotive dealers' body FADA has initiated a study focusing on finance and insurance firms. Conducted in partnership with PremonAsia, the study will examine factors influencing the business relationship between dealerships and financial institutions. Results are expected to guide the development of new products and services to benefit dealers and consumers. FADA President Manish Raj Singhania emphasized the importance of understanding the dynamics of this relationship.

Automotive dealers' body FADA on Monday said it has commenced a dealer satisfaction study with a focus on finance and insurance firms.

The Federation of Automobile Dealers Associations (FADA) will undertake the study at dealerships in association with Singapore-based PremonAsia.

The study will look at key factors and attributes impacting the business relationship of dealerships with finance and insurance organisations, FADA said in a statement.

It is expected that the results of the study will help finance and insurance companies to design newer products, services and processes to help dealers and end-consumers, it added.

''The study will focus on key aspects of the relationship between dealers and finance and insurance companies and therefore, provide a platform to understand the nuances of this relationship,'' FADA President Manish Raj Singhania said.

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