Shikayathai.com: Empowering India's Voiceless Consumers

Shikayathai.com, founded by Russian entrepreneurs Alexander Turilin and Alexander Eroshkin, is revolutionizing consumer advocacy in India's digital marketplace. By providing a simple platform for filing complaints, consumers like Siddhant Mehta have successfully secured refunds and responses from companies, challenging the belief that companies are too distant to be accountable.


Devdiscourse News Desk | Delhi | Updated: 26-11-2024 12:13 IST | Created: 26-11-2024 12:13 IST
Shikayathai.com: Empowering India's Voiceless Consumers
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  • India

In the booming yet turbulent landscape of India's digital marketplace, Shikayathai.com has emerged as a champion for consumers, addressing issues often ignored by companies. Founded by Russian entrepreneurs Alexander Turilin and Alexander Eroshkin, the platform offers a practical approach to consumer grievances.

The platform's success stories, such as Siddhant Mehta receiving a deserved refund for a defective laptop, illustrate its efficacy. Shikayathai.com streamlines complaint processes and holds corporations accountable, breaking the culture of resigned consumer acceptance.

With over 500,000 e-commerce complaints reported between 2017 and 2021, Shikayathai.com aims to rectify the imbalance in consumer power, positioning itself as a cultural shift towards responsive customer service in India's vast market.

(With inputs from agencies.)

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