UK Air Traffic Turmoil: Calls for Better Contingency Planning After IT Meltdown

The UK's aviation authority urges improved contingency planning after a major IT failure disrupted air travel in August 2023. The incident affected 700,000 passengers, prompting government and industry criticism. Recommendations include better collaboration among operators, airlines, and airports, with calls for legislative changes to enhance accountability.

The UK's aviation regulator has urged the country's air traffic operator to enhance its contingency plans after an IT failure led to significant travel disruption in August 2023. The incident affected 700,000 passengers during the busy holiday season.

Criticism poured in from the government, travelers, and airline executives, lamenting the substantial £100 million ($127 million) in refunds and compensation. EasyJet CEO Johan Lundgren expressed frustration at the lack of resilience and planning from NATS.

The Civil Aviation Authority's final report made 34 recommendations, calling for greater collaboration among NATS, airlines, and airports, while urging the government to implement legislative changes to improve risk-sharing and accountability. Transport Minister Louise Haigh voiced support for the report, aiming to restore passenger confidence.

(With inputs from agencies.)