Building an Empathetic Tax System: A Diwali Commitment

CBDT chairman Ravi Agrawal urged officials to focus on creating a responsive and fair tax administration. He emphasized values of perseverance, integrity, and wisdom to guide improvements in compliance and taxpayer services. Agrawal seeks an empathetic system to strengthen taxpayer confidence.

The chairman of the Central Board of Direct Taxes (CBDT), Ravi Agrawal, called on Income-Tax Department officials to advance a more responsive and fair administration on Tuesday. Agrawal emphasized the need for a system that not only maintains efficiency but also empathizes with taxpayers' concerns.

In his Diwali greetings to the department, Agrawal highlighted the guiding principles of perseverance, integrity, and wisdom, suggesting these values should lead to significant improvements in compliance and transparency. Agrawal believes these efforts will enhance taxpayer confidence and encourage voluntary compliance.

Appointed as CBDT chief in June, Agrawal seeks a robust, adaptable, and responsive tax administration. He envisions a system committed to transparency and taxpayer-centered services. Agrawal's message comes as the department is tasked with collecting direct taxes for the government.

(With inputs from agencies.)