Air India's Communication Breakdown: Actor Tillotama Shome's Ordeal

Tillotama Shome criticized Air India for an 8.5-hour flight delay without notifying passengers, while traveling with a patient to London. She complained of 'zero accountability' from the airline, which claimed notifications were sent. Passengers received no assistance or alternative options amid further delays and unsatisfactory communication.

Actor Tillotama Shome expressed her dissatisfaction with Air India on Sunday, alleging that the airline failed to inform passengers about an 8.5-hour delay for its Mumbai-London flight. Shome was traveling with a patient needing treatment in London, who waited at the airport from 2 am for the 5.15 am flight.

The actress, known for her role in 'Tribhuvan Mishra CA Topper', accused the airline of exhibiting 'zero accountability' and a lack of solutions during the extended delay. She took to social media to question why no prior notification or calls were made to alert passengers.

In response, Air India claimed they had sent notifications to registered phone numbers and were actively communicating to assist passengers. However, Shome tagged Air India and the Directorate General of Civil Aviation, demanding compensation and questioning the lack of alternative arrangements during the ordeal.

(With inputs from agencies.)