Delhi Metro Operator Removed After Viral Video Shows Financial Mishandling

A Delhi Metro Rail Corporation ticket operator was removed from service after a viral video showed him returning less change to a customer. Following an investigation, the operator, employed by an agency, faced penalties and immediate removal. The DMRC is taking steps to prevent future incidents.

A ticket operator at the Delhi Metro Rail Corporation was removed from services following a video that went viral in which he was seen returning less amount to a customer, officials said on Thursday.

A video was circulating regarding an act of financial mishandling by a ticket office machine (TOM) operator at the Nirman Vihar Metro Station, the Delhi Metro Rail Corporation (DMRC) posted in a post on social media platform X. Upon receiving the complaint, the DMRC took immediate cognizance of the matter, and after a thorough investigation, the concerned employee was identified as a contractual operator employed by an agency, it said. A penalty under the 'service deficiency memo' clause of the contract was imposed on the contractor.

Subsequently, the operator was also removed from services with immediate effect, the DMRC said. The DMRC personnel posted at the stations have been instructed to closely monitor and conduct surprise checks at the TOM counters to ensure such acts are not repeated. The passengers are also requested to check the exact amount returned to them before leaving the counters, it stated.

(With inputs from agencies.)