Pratt & Whitney Opens New Customer Service Centre in Bengaluru

Pratt & Whitney has inaugurated a new Customer Service Centre in Bengaluru, aimed at enhancing operational support for its global fleet of engines. The facility, which will employ over 150 aerospace experts, underscores RTX's commitment to leveraging regional talent and investments in India.

Pratt & Whitney, a business entity of RTX (NYSE: RTX), has launched a new Customer Service Centre in Bengaluru, Karnataka. This facility is integrated into the India Capability Centre, known officially as UTCIPL, to bolster customer service and operational support for Pratt & Whitney Canada's 68,000 engines operating globally.

The centre is set to employ over 150 aerospace experts and engineers, contributing to a global customer service ecosystem. This team will work in conjunction with Pratt & Whitney's supply chain operations, engineering, and digital transformation centres in India.

"By establishing this new Customer Service Center, we're building on our prior investments in India and utilizing regional talent to enhance our product and service reliability and customer experience," stated Nivine Kallab, Vice President, Customer Programs, Pratt & Whitney Canada. The centre will offer maintenance, repair and operations (MRO) support, spare part management, engine leasing, engine reliability analysis, and contract administration. It will cater to Indian and global airlines, original equipment manufacturers, MROs, regulatory bodies, and small operators.

Sandeep Sharma, Director of the India Capability Center at Pratt & Whitney (UTCIPL), added that the company has invested over USD 40 million in India and expanded its workforce to more than 600 employees in the past three years. The new center aims to further enhance Pratt & Whitney's global service transformation and operational excellence.

Pratt & Whitney Canada's turboprop engines power a significant portion of India's regional aviation fleet. Airlines like IndiGo, Alliance Air, Fly91, and SpiceJet operate over 90 aircraft powered by PW127, PW127XT, and PW150 engines. The PW127G engine also powers C-295 aircraft of the Indian Air Force, while the PT6A is used in PC-7 trainers.

Celebrating its 40th anniversary in 2024, the PW100 engine family is noted for its efficiency, consuming 25% to 40% less fuel on routes of 350 miles or less, thereby significantly reducing CO2 emissions. With more than 6,000 employees across Pratt & Whitney and Collins Aerospace, RTX has one of the largest aerospace and defense footprints in India.

(With inputs from agencies.)